Dynamic PC Support Technician: On‑Site Troubleshooting

Worldwide TechServices, LLC; Fargo (ND); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to repair desktops and laptops and provide on-site client support. You will troubleshoot basic to moderately complex issues, engage with clients to resolve problems promptly, and assist with infrastructure-related tasks as needed.

The role requires the ability to drive to client locations, lift up to 50 lbs, and maintain OEM certifications as directed by management.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Client communication

Driver's license

Heavy lifting

Repair toolkit

Education

OEM Certifications

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to repair desktops and laptops and provide on-site client support. You will troubleshoot basic to moderately complex issues, engage with clients to resolve problems promptly, and assist with infrastructure-related tasks as needed.

The role requires the ability to drive to client locations, lift up to 50 lbs, and maintain OEM certifications as directed by management.