Dynamic Operations Lead: Guest Joy & Safety

Sky Zone; Piscataway Township (NJ); On-site; USD 64,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company match

Bonus opportunity

Job summary

Sky Zone in New Jersey seeks an Operations Manager to lead daily park execution and a high-energy team. You will supervise shifts, coach in real time, and support hiring and training efforts to deliver exceptional guest experiences.

The role requires 2–3 years of supervisory experience in fast-paced settings, strong communication, and a hands-on leadership approach. Expect to drive labor planning, safety, and brand standards while maintaining a vibrant, safe environment.

Qualifications

• 2–3 years of formal management or supervisory experience leading teams in high-volume, guest-facing settings.
• Experience overseeing daily operations and adapting to shifting priorities.
• Strong communication skills with coaching and feedback abilities.
• Hands-on leadership style with willingness to jump in and set the tone.

Responsibilities

• Supervise Team Leads and frontline staff during shifts.
• Coach in real time to build a team culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution — staffing, guest flow, inventory, cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations smooth and seamless.
• Ensure guests feel welcome, safe, and supported from check-in to check-out.
• Lead guest recovery when needed and train the team to respond with urgency.
• Support birthday parties, events, and high-volume guest flow with confidence.
• Conduct safety walkthroughs and support compliance across all park zones.
• Maintain clean, well-functioning facilities and uphold brand standards.
• Lead by example to create a worry-free, play-filled environment.

Skills

Team leadership

Scheduling

Guest service

Communication

Hands-on leadership

Tech proficiency

Availability to evenings/weekends/hols

Tools

POS platforms

MS Office

Reporting dashboards

Job description

Sky Zone in New Jersey seeks an Operations Manager to lead daily park execution and a high-energy team. You will supervise shifts, coach in real time, and support hiring and training efforts to deliver exceptional guest experiences.

The role requires 2–3 years of supervisory experience in fast-paced settings, strong communication, and a hands-on leadership approach. Expect to drive labor planning, safety, and brand standards while maintaining a vibrant, safe environment.