Onsite Operations Manager — Lead Guest Experience & Team

Sky Zone; Town of Springfield (WI); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company matching

Job summary

Sky Zone, operating under CircusTrix dba Sky Zone, is seeking an Operations Manager to lead daily park execution, coach teams in real time, and optimize staffing and guest flow. You will ensure safety, maintain facilities, and drive a high-energy guest experience across shifts.

The role requires 2–3 years of management experience, hands-on leadership, and strong collaboration with the General Manager to meet operational goals and brand standards.

Qualifications

• 2–3 years minimum formal management or supervisory experience in a high-volume guest-facing setting
• Experience overseeing daily operations and leading teams on the floor
• Strong communication skills with the ability to coach in real time
• Comfort with scheduling, labor targets, and operational goals
• Hands-on leadership style and willingness to jump in to solve problems
• Proficiency with technology and operating systems
• Availability to work evenings, weekends, and holidays

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution: staffing, guest flow, inventory, cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations smooth.
• Ensure guests feel welcome, safe, and supported from check-in to check-out.
• Lead guest recovery and train the team to respond with urgency and empathy.
• Support birthday parties, events, and high-volume guest flow with confidence.
• Conduct safety walkthroughs and ensure compliance across park zones.
• Maintain clean, well-functioning facilities and enforce brand standards.

Skills

Management experience

Leadership

Communication skills

Scheduling

Operational mindset

Problem solving

Tech fluency

Tools

Microsoft Office

POS platforms

Scheduling tools

Reporting dashboards

Job description

Sky Zone, operating under CircusTrix dba Sky Zone, is seeking an Operations Manager to lead daily park execution, coach teams in real time, and optimize staffing and guest flow. You will ensure safety, maintain facilities, and drive a high-energy guest experience across shifts.

The role requires 2–3 years of management experience, hands-on leadership, and strong collaboration with the General Manager to meet operational goals and brand standards.