Dynamic Operations Lead – High-Volume Entertainment

Sky Zone, LLC; Roanoke, Northern (VA, KY); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company matching

Job summary

Sky Zone, LLC in Roanoke, VA is seeking an Operations Manager to lead daily park execution and team success on-site. You will supervise Team Leads and frontline staff, coach in real time, and support hiring, onboarding, and training efforts.

Responsibilities include managing staffing, guest flow, inventory, safety, and cleanliness while collaborating with the GM on labor strategy. You will drive guest satisfaction and handle high-volume events with energy and care.

Qualifications

• Minimum of 2–3 years of formal management or supervisory experience in a high-volume, guest-facing setting.
• Capacity to lead on-floor and behind-the-scenes operations.
• Comfort with scheduling, labor targets, and operational goals.

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution: staffing, guest flow, inventory, and cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations smooth and seamless.
• Ensure guests feel welcome, safe, and supported from check-in to check-out.
• Lead guest recovery when needed and train the team to respond with urgency and empathy.
• Support birthday parties, special events, and high-volume guest flow with confidence.
• Conduct safety walkthroughs and support compliance across park zones.
• Maintain clean, well-functioning facilities and uphold brand standards.

Skills

Team leadership

Staff coaching

Scheduling

Communication

Operations mindset

Tools

Microsoft Office

POS platforms

Scheduling tools

Reporting dashboards

Job description

Sky Zone, LLC in Roanoke, VA is seeking an Operations Manager to lead daily park execution and team success on-site. You will supervise Team Leads and frontline staff, coach in real time, and support hiring, onboarding, and training efforts.

Responsibilities include managing staffing, guest flow, inventory, safety, and cleanliness while collaborating with the GM on labor strategy. You will drive guest satisfaction and handle high-volume events with energy and care.