Dynamic Office Services Associate - Reception & Clerical

Williams Lea; United States; On-site; USD 48,998,000 - 51,577,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Prescription Drug coverage

401k Employer Match

Paid Time Off (PTO)

Life Insurance

Disability Insurance

Flexible Spending Accounts

Parental Leave

Commuter Benefits

Employee Assistance Program (EAP)

Employee discounts

Job summary

Williams Lea is seeking an Office Services Associate for our Washington, DC office to provide general clerical office support, including copy, mail, intake functions, and reception coverage at a client site. Work hours are Monday–Friday, 8:00 am to 5:00 pm.

Responsibilities include using logs, filing job tickets, following procedures, meeting deadlines, and assisting with reprographics and basic equipment issues. Lifting up to 50 lbs is required.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of fax, mail, phone & and/or digital reprographics equipment.
• Familiar with general fax, mail and reprographics procedures.
• Attention to detail.
• Must have good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Good written communication skills.
• Must work well in a team environment.
• Ability to work in a fast paced environment.
• Professional telephone demeanor.
• Must be self-motivated with a positive can‑do attitude.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Must be able to communicate and interact effectively with multi‑functional and diverse backgrounds.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in copy, fax, hospitality, mail, intake functions, and reception coverage as needed and according to established procedures.
• Follow procedures so as to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for sending and delivering faxes.
• Troubleshoot basic equipment problems.
• Load copiers with various paper and toner.
• Prioritize workflow.
• Performs Quality Assurance on the work of others as requested.
• Place service calls when needed.
• Answer telephone in the service center.
• Adhere to Williams Lea Tag policies in addition to client site policies.
• Use equipment and supplies in a cost efficient manner.
• Must be able to lift up to 50 lbs. on a regular basis.

Skills

Attention to detail

Organizational skills

Communication skills

Team player

Customer service

Education

High school diploma or equivalent

Tools

Fax, mail, reprographics equipment

Job description

Williams Lea is seeking an Office Services Associate for our Washington, DC office to provide general clerical office support, including copy, mail, intake functions, and reception coverage at a client site. Work hours are Monday–Friday, 8:00 am to 5:00 pm.

Responsibilities include using logs, filing job tickets, following procedures, meeting deadlines, and assisting with reprographics and basic equipment issues. Lifting up to 50 lbs is required.