Office Services Associate - Mon - Fri 8am-5pm

Williams Lea; Washington (District of Columbia); On-site; USD 23,556 - 24,796; Full time

Benefits offered by this job

Health insurance options

401k Retirement Savings Plan

Paid Time Off (PTO)

Life Insurance

Paid Parental Leave

Employee Assistance Program

Job summary

A leading business services company in Washington, DC is hiring an Office Services Associate. The role requires providing clerical support, managing office tasks, and ensuring quality service delivery. Candidates should possess strong customer service and organizational skills, with at least one year of office experience. The position offers a pay range of $17.10 - $18.00/hour and various benefits, including health insurance options and paid time off.

Qualifications

• Minimum 1 year of office services experience preferably in legal, banking or corporate.
• Ability to handle sensitive documents and information.
• Skilled in using communication equipment and handling customer interactions.

Responsibilities

• Provide general clerical office support and receptionist duties.
• Perform quality assurance on work and troubleshoot basic equipment problems.
• Communicate job or deadline issues to supervisor or client.

Skills

Attention to detail

Organizational skills

Customer service skills

Problem-solving skills

Professional telephone demeanor

Education

High school diploma or equivalent

Tools

Fax machines

Digital reprographics equipment

Job description

**This website is operated, hosted and managed by Williams Lea Limited,** **3 Savannah Way, Leeds LS10 1AB, United Kingdom.****. View our** .**Williams Lea is hiring for an Office Services Associate for our Washington, DC office to work Monday to Friday 8:00 am to 5:00 pm!****Pay:** $17.10 - $18.00/hour**Benefits:*** Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)* 401k Retirement Savings Plan Including Employer Match* Paid Time Off (PTO)* Life Insurance* Paid Parental Leave* Short-term & Long-term Disability* Healthcare & Dependent Care Flexible Spending Accounts* Domestic Partner Coverage* Commuter Benefits* Legal Assistance* Employee Assistance Program (EAP)* Additional Employee Perks and DiscountsThe Office Services Associate position is responsible for providing general clerical office support (copy, fax, hospitality, mail, intake functions, and reception coverage) at a client site.**Job Duties**(\* denotes an “essential function”)* \*Utilize appropriate logs for all office services work.* \*Ensure that job tickets are properly filled out before beginning work.* \*Perform work in copy, fax, hospitality, mail, intake functions, and reception coverage as needed and according to established procedures.* \*Follow procedures so as to run jobs in proper order.* \*Communicate with supervisor or client on job or deadline issues.* \*Meet contracted deadlines for sending and delivering faxes.* \*Troubleshoot basic equipment problems.* Load copiers with various paper and toner.* Prioritize workflow.* Performs Quality Assurance on the work of others as requested.* Place service calls when needed.* Answer telephone in the service center.* Adhere to Williams Lea Tag policies in addition to client site policies.* Use equipment and supplies in a cost efficient manner.* Must be able to lift up to 50 lbs. on a regular basis.**Job Qualifications*** High school diploma or equivalent.* Minimum 1 year of office services experience preferably in a legal, banking or large corporate environment.* Skilled in the use of fax, mail, phone & and/or digital reprographics equipment.* Familiar with general fax, mail and reprographics procedures* Attention to detail.* Must have good organizational skills.* Must be able to meet deadlines and complete all projects in a timely manner.* Ability to handle sensitive and/or confidential documents and information.* Able to make independent decisions that conform to business needs and policy.* Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.* Good written communication skills.* Must work well in a team environment.* Ability to work in a fast paced environment.* Professional telephone demeanor.* Must be self-motivated with a positive can-do attitude.* Proven customer service skills are required in order to create, maintain and enhance customer relationships.* Must be able to communicate and interact effectively with multi-functional and diverse backgrounds.**Who we are:** In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.#piq**Longevity driven by innovation**In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.