Dynamic Loan & Tax Services Specialist

WAC-AL World Acceptance Corporation of Alabama; Huntsville (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits for all stages

401(k) with company match

Paid holidays and vacation time

Performance-based earnings bonuses

Job summary

World Acceptance Corporation of Alabama is recruiting a Financial Services Representative in Huntsville to drive loan sales, manage past-due accounts, and assist customers with tax preparation and financial needs. The role requires daily outbound calls, in-person meetings, and meeting performance targets across sales, collections, tax services, and branch operations.

Compensation ranges from $15 to $22 per hour, with performance-based bonus opportunities and potential career advancement within

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business
• Conduct substantial daily outbound customer outreach for collections, tax services, and new business generation; thrive in a high‑volume, phone‑intensive environment
• Manage delinquent accounts by securing payments and setting payment arrangements
• Contact borrowers to drive loan volume and identify opportunities for additional financial products
• Prepare individual tax returns and assist customers with tax questions in compliance with company policies
• Assist customers in person with loan applications, tax preparation services, payments, account questions
• Process payments, account updates, tax documents, and document activity in company systems
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation
• Handle and balance cash, and complete required bank runs to deliver deposits
• Follow company policies, procedures, and regulatory requirements
• Complete required training and meet performance expectations

Skills

Sales experience

Customer service

Collections experience

Communication skills

Problem-solving

Education

High school diploma

Tools

CRM or data entry tools

Job description

World Acceptance Corporation of Alabama is recruiting a Financial Services Representative in Huntsville to drive loan sales, manage past-due accounts, and assist customers with tax preparation and financial needs. The role requires daily outbound calls, in-person meetings, and meeting performance targets across sales, collections, tax services, and branch operations.

Compensation ranges from $15 to $22 per hour, with performance-based bonus opportunities and potential career advancement within