Dynamic Hotel Sales Support Specialist

Hei Hotels Inc.; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation and holidays

Pet insurance

Life insurance

Disability insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking an Sales Administrative Assistant to support the sales team in essential duties and coordination. The role involves handling client inquiries, preparing paperwork, and maintaining accurate records within the hotel sales function.

The position requires basic administrative skills, strong Microsoft Office capabilities, and excellent communication. Hotel experience is preferred, with opportunities to collaborate across departments in a dynamic New York property.

Qualifications

• Hotel experience preferred.
• Basic administrative knowledge such as business letters, formats, and telephone etiquette.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
• Ability to access and accurately input information into a computer using Microsoft Office Suite.
• Ability to follow written and verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Ability to set-up and maintain filing systems.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Act as Liaison between Sales Manager(s) and clients in Sales Manager’s absence. Take booking inquiry information via phone and prepare proper paperwork.
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.
• Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller’s request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
• Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
• Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
• Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

Administrative knowledge

Customer service

Microsoft Office

Tools

Microsoft Office Suite

Job description

HEI Hotels & Resorts is seeking an Sales Administrative Assistant to support the sales team in essential duties and coordination. The role involves handling client inquiries, preparing paperwork, and maintaining accurate records within the hotel sales function.

The position requires basic administrative skills, strong Microsoft Office capabilities, and excellent communication. Hotel experience is preferred, with opportunities to collaborate across departments in a dynamic New York property.