Hotel Sales Administrator

DOUBLETREE BY HILTON ANN ARBOR NORTH; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

DOUBLETREE BY HILTON ANN ARBOR NORTH is seeking an organized, customer-focused administrative professional to support our sales team in a fast-paced hospitality environment. You will coordinate daily operations, prepare proposals, and maintain client records to ensure a seamless guest experience.

The role emphasizes clear communication, teamwork across departments, and meticulous attention to detail as you manage inquiries, site visits, proposals, and reports.

Qualifications

• Administrative experience in hospitality or sales preferred.
• Strong written and verbal communication.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a dynamic setting.
• Proficiency with Microsoft Office.

Responsibilities

• Provide administrative support to the sales team in managing daily operations and client communications.
• Prepare proposals, contracts, correspondence, and reports with accuracy and professionalism.
• Maintain and update customer records, booking information, and sales files in internal systems.
• Respond to inquiries from prospective and existing clients in a timely and courteous manner.
• Assist with coordinating site visits, meetings, and group bookings as needed.
• Support the preparation of sales presentations, promotional materials, and event-related documents.
• Track sales activity, follow up on leads, and help ensure deadlines and commitments are met.
• Collaborate with other departments to help deliver a smooth client experience and resolve issues efficiently.

Skills

Microsoft Office

Communication skills

Organizational skills

Multitasking

Professionalism

Tools

CRM systems

Property management systems

Job description

We are seeking a detail-oriented and customer-focused professional to support our sales team in a fast-paced hospitality environment. This role is ideal for someone who enjoys organization, communication, and coordinating the behind-the-scenes details that help create a seamless client experience.

Responsibilities

• Provide administrative support to the sales team in managing daily operations and client communications.
• Prepare proposals, contracts, correspondence, and reports with accuracy and professionalism.
• Maintain and update customer records, booking information, and sales files in internal systems.
• Respond to inquiries from prospective and existing clients in a timely and courteous manner.
• Assist with coordinating site visits, meetings, and group bookings as needed.
• Support the preparation of sales presentations, promotional materials, and event-related documents.
• Track sales activity, follow up on leads, and help ensure deadlines and commitments are met.
• Collaborate with other departments to help deliver a smooth client experience and resolve issues efficiently.

Qualifications

• Previous administrative experience in hospitality, sales, or a related environment is preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities in a dynamic setting.
• Proficiency with Microsoft Office or similar business software.
• Experience using CRM, reservation, or property management systems is an advantage.
• Professional, approachable, and service-oriented attitude.

Preferred Skills

• Ability to work independently while also supporting a collaborative team.
• Comfort interacting with clients, vendors, and internal stakeholders.
• Problem-solving mindset and a proactive approach to daily tasks.
• Understanding of hotel operations, group sales, or event coordination.

What We Offer

• A supportive and team-oriented workplace.
• Opportunity to build experience in hospitality sales and client service.
• Exposure to a dynamic environment with room for growth and development.

If you are organized, professional, and enjoy supporting sales efforts in a guest-focused setting, we encourage you to apply.