Sales Coordintaor

Hei Hotels Inc.; United States; Remote; USD 41,000 - 58,000; Full time

Benefits offered by this job

401(k) matching

Medical and Dental insurance

Vision insurance

Paid vacation, sick and holidays

Pet insurance

Disability (Short & Long-Term)

Job summary

HEI Hotels & Resorts is seeking an Assistant to the Sales Team to support administrative functions for hotel sales and management.

The role involves handling bookings, preparing paperwork, data entry, and serving as a liaison between Sales Managers and clients. Strong MS Office skills and excellent communication are essential for success in a fast-paced hotel environment.

Qualifications

• Hotel experience preferred.
• Basic administrative knowledge such as business letters, formats, and telephone etiquette.
• Ability to effectively deal with internal and external customers.
• Ability to input information into a computer using Microsoft Office Suite.
• Ability to follow written and verbal instructions.
• Ability to stand and/or sit for duration of shift.
• Ability to set-up and maintain filing systems.
• Excellent verbal and written communication skills.

Responsibilities

• Assist Sales Team in the administrative functions required for effective hotel sales and management.
• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
• Take booking inquiry information via phone and prepare proper paperwork.
• Enter data and produce contracts, correspondence, forms, and documents.
• Answer telephone inquiries in a clear and pleasant manner.
• Direct caller requests and record messages for staff.

Skills

Hotel experience

Microsoft Office

Customer service

Phone etiquette

Communication skills

Tools

Microsoft Office Suite

Job description

About Us HEI Hotels & Resorts is proud to welcome the Freehand New York to our growing portfolio of distinguished properties. Freehand is a collection of hotels that combine the social culture of a hostel with innovative design, award winning food and beverage, and a community-driven atmosphere. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation Salary Range: $36.00 - $36.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview Assist the Sales Team in the administrative functions required for effective hotel sales and management.

Essential Duties and Responsibilities

• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
• Take booking inquiry information via phone and prepare proper paperwork.
• Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum, and other documents.
• Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner.
• Exercise decision making skills to direct caller’s request.
• Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
• Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.
• Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.
• Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
• Handle individual reservations for VIP clients.
• Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
• Organize, file, and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Basic administrative knowledge such as business letters, formats, and telephone etiquette.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
• Ability to access and accurately input information into a computer using Microsoft Office Suite.
• Ability to follow written and verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Ability to set-up and maintain filing systems.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity Statement

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Welcome to HEI Hotels and Resorts' Career Page.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry.

With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.

Find the career that aligns with your goals by beginning your online search today.

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