Dynamic Distribution & Logistics Coordinator

NFI Industries; Kutztown (Berks County); On-site; USD 40,000 - 55,000; Full time

Job summary

NFI Industries is seeking a Distribution Logistics Coordinator to ensure transport needs are met with excellent customer service. You will route calls, plan schedules, and handle clerical duties for management.

The role emphasizes coordinating with carriers, managing shipments, and maintaining clear communication with customers and operations. Requirements include a high school diploma and flexibility in hours.

Qualifications

• Experience in a fast-paced warehouse environment.
• Strong time management, organizational, planning and self-motivation skills.
• Excellent customer service skills.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to handle changing priorities and use good judgment in stressful situations.
• Multi-task and manage priority lists.
• Previous transportation and/or DOT experience is helpful.
• Prior customer service experience.
• High School diploma required.
• Ability and availability to work irregular hours including nights, weekends and holidays.
• Able to work in environments with variable noise, lighting and temperature.

Responsibilities

• Services both external and internal customer needs on a regular basis.
• Coordinates on the scheduling of orders with carriers (internal, external and/or brokerage).
• Manage shipment queue and priority lists.
• Provides load and/or order tracking/tracing and completes adjustments as needed.
• Repowers loads as carriers fall off/cover expedites orders as they arrive.
• Coordinates daily communication to all parties involved on potential service issues, problems and/or delays.
• Compiles data for daily reports.
• Compiles and transmits carrier information to customers to expedite future orders.
• Coordinate on the scheduling of appointments with customers.
• Acts as a liaison between operations, carrier and the customer in administration of orders.
• Communicates feedback to management, including signs of dissatisfaction.
• Prepares shipping and tracing information to customers/management as required.
• Positively interacts with customers, operations and carriers; assists with other administrative duties as needed by management.

Skills

Fast-paced warehouse experience

Time management

Organizational skills

Customer service

Microsoft Office

Prioritization under pressure

Multi-tasking

Transportation/DOT experience helpful

Customer communication

High school diploma

Flexibility with hours

Safety/operational awareness

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

NFI Industries is seeking a Distribution Logistics Coordinator to ensure transport needs are met with excellent customer service. You will route calls, plan schedules, and handle clerical duties for management.

The role emphasizes coordinating with carriers, managing shipments, and maintaining clear communication with customers and operations. Requirements include a high school diploma and flexibility in hours.