Dynamic Dispatcher: Coordinate Field Techs & Schedules

Any Hour Services; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

401(k) match

Paid holidays & vacation

Company events

Health benefits

Job summary

Any Hour Services, a Phoenix-based residential service company, seeks a Dispatcher to keep technicians and customers moving, ensuring every job runs smoothly in a fast-paced environment.

The role involves scheduling based on availability, tracking status, and providing precise job details. A high school diploma and 1+ year dispatch or customer service experience are preferred; ServiceTitan/CRM knowledge is a plus.

Qualifications

• High school diploma or equivalent required.
• 1+ year dispatch, scheduling, or customer service experience preferred.
• ServiceTitan or similar dispatch/CRM software experience preferred.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions they need before each call.
• Serve as the main point of contact for technicians throughout the day.
• Keep accurate records of completed jobs, reschedules, and customer feedback.

Skills

Communication

Multitasking

Organization

Customer service

Fast-paced environment

Education

High School Diploma

Tools

ServiceTitan

CRM software

Job description

Any Hour Services, a Phoenix-based residential service company, seeks a Dispatcher to keep technicians and customers moving, ensuring every job runs smoothly in a fast-paced environment.

The role involves scheduling based on availability, tracking status, and providing precise job details. A high school diploma and 1+ year dispatch or customer service experience are preferred; ServiceTitan/CRM knowledge is a plus.