Dispatcher

Any Hour Services; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

401(k) match

Paid holidays & vacation

Company events

Health benefits

Job summary

Any Hour Services, a Phoenix-based residential service company, seeks a Dispatcher to keep technicians and customers moving, ensuring every job runs smoothly in a fast-paced environment.

The role involves scheduling based on availability, tracking status, and providing precise job details. A high school diploma and 1+ year dispatch or customer service experience are preferred; ServiceTitan/CRM knowledge is a plus.

Qualifications

• High school diploma or equivalent required.
• 1+ year dispatch, scheduling, or customer service experience preferred.
• ServiceTitan or similar dispatch/CRM software experience preferred.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions they need before each call.
• Serve as the main point of contact for technicians throughout the day.
• Keep accurate records of completed jobs, reschedules, and customer feedback.

Skills

Communication

Multitasking

Organization

Customer service

Fast-paced environment

Education

High School Diploma

Tools

ServiceTitan

CRM software

Job description

Job Details

Job Location: Any Hour Services (Phoenix) - PHOENIX, AZ 85051Position Type: Full TimeTravel Percentage: NoneAny Hour Services is a residential service company specializing in plumbing, electric, heating, and air conditioning. We have been serving homes since 1961, and our business exists to help homeowners be comfortable and thrive. As a family-owned and operated business, we grow every year and are looking for full-time members to be a part of our team. We offer year-round, consistent work and advancement opportunities, as we value individual achievement and development.

Position Summary

As a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks.

Key Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location
• Track call volume and technician status to keep the schedule running smoothly
• Adjust schedules quickly for emergencies, cancellations, or reschedules
• Keep customers updated on appointment times and any delays
• Give technicians the job details and directions they need before each call
• Serve as the main point of contact for technicians throughout the day
• Keep accurate records of completed jobs, reschedules, and customer feedback

We Offer

• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

QualificationsRequirements

Education

• High school diploma or equivalent required

Experience

• 1+ year of dispatch, scheduling, or customer service experience preferred
• Trades or service industry experience a plus
• ServiceTitan or similar dispatch/CRM software experience preferred

Licenses/Certifications

• Valid driver's license with clean driving record preferred

Knowledge, Skills, and Abilities

• Strong communication and multitasking skills
• Comfortable in a fast-paced environment with shifting priorities
• Organized with strong attention to detail

Physical Demands and Conditions

• Sitting for extended periods, typing, and using a headset

Work Environment/Travel

• Office-based, fast-paced environment
• May require occasional evenings, weekends, or on-call availability

Ability to pass background check and drug screenin