Service Dispatcher

Dr. Mylissa's Medical Boutique; Bryan, Northern (OH, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Stable, team-oriented work

Opportunities for professional growth

Job summary

Ascend Mechanical is hiring a Service Dispatcher to coordinate daily technician schedules and support overall service operations in Bryan, OH.

You will match technicians to jobs, monitor progress, communicate updates to customers and staff, and adapt to changing priorities in a fast-paced environment.

The ideal candidate has strong communication, organization, problem-solving, and computer scheduling skills, with dispatcher or service-industry experience preferred.

Qualifications

• Strong communication and organizational skills.
• Ability to manage changing priorities in a fast-paced environment.
• Good decision-making and problem-solving abilities.
• Comfortable using computers and scheduling systems.
• Team-oriented with a strong attention to detail.
• Dispatching, scheduling, or service-industry experience preferred.

Responsibilities

• Coordinate daily technician schedules and service assignments.
• Match technicians to jobs based on availability, location, and skill set.
• Monitor job progress and adjust schedules as needed throughout the day.
• Communicate updates between technicians, customers, and office staff.
• Respond to schedule changes, delays, and urgent service needs.
• Help ensure open time is efficiently filled with appropriate work.
• Document job updates, schedule changes, and follow-up needs.
• Support customer communication and assist with incoming calls when needed.
• Work closely with office staff to maintain smooth daily operations.

Skills

Communication

Organization

Priorities management

Decision making

Problem solving

Computer skills

Team oriented

Job description

Service Dispatcher

Ascend Mechanical is hiring a Service Dispatcher to coordinate daily technician schedules and support overall service operations.

The Service Dispatcher is responsible for organizing and adjusting the daily workflow for our field technicians, ensuring service calls are assigned appropriately, schedules are maintained, and customers and technicians are kept informed. This role requires strong communication, organization, and the ability to adapt quickly in a fast-paced environment.

We are looking for someone who is proactive, detail-oriented, and able to manage multiple priorities while keeping the day running smoothly.

Key Responsibilities

• Coordinate daily technician schedules and service assignments.
• Match technicians to jobs based on availability, location, and skill set.
• Monitor job progress and adjust schedules as needed throughout the day.
• Communicate updates between technicians, customers, and office staff.
• Respond to schedule changes, delays, and urgent service needs.
• Help ensure open time is efficiently filled with appropriate work.
• Document job updates, schedule changes, and follow-up needs.
• Support customer communication and assist with incoming calls when needed
• Work closely with office staff to maintain smooth daily operations.

Qualifications

• Strong communication and organizational skills.
• Ability to manage changing priorities in a fast-paced environment.
• Good decision-making and problem-solving abilities.
• Comfortable using computers and scheduling systems.
• Team-oriented with a strong attention to detail.
• Dispatching, scheduling, or service-industry experience preferred.

What We Offer

• Competitive compensation
• Stable, team-oriented work
• Opportunities for professional growth