Dynamic Dispatch & Customer Care Specialist

Total Appliance and A/C Repairs Inc.; Ro-Len Lake Gardens (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A home service repair company is seeking a Dispatcher to serve as the interface between technicians and customers. The role requires answering calls, scheduling appointments, and managing customer relations while maintaining professionalism. Candidates should possess strong communication skills, prior dispatch or customer service experience, and knowledge of plumbing and air conditioning. This position offers a dynamic work environment with a focus on excellent customer service.

Qualifications

• Must have prior dispatcher/customer service experience.
• Ability to manage customer records and files.
• Ability to clear a drug screening.

Responsibilities

• Answer the phone quickly and professionally.
• Call customers to schedule maintenance appointments.
• Provide necessary information to field technicians.
• Create weekly reports summarizing interactions with field techs.
• Organize an On-Call schedule for technicians.

Skills

Verbal and written communication skills

Knowledge of plumbing and air conditioning

Superb phone skills

Conflict resolution abilities

Bilingual (English/Spanish)

Tools

SAP

Job description

A home service repair company is seeking a Dispatcher to serve as the interface between technicians and customers. The role requires answering calls, scheduling appointments, and managing customer relations while maintaining professionalism. Candidates should possess strong communication skills, prior dispatch or customer service experience, and knowledge of plumbing and air conditioning. This position offers a dynamic work environment with a focus on excellent customer service.