Dispatcher & Customer Service Coordinator

Zoom Drain Columbus; Powell (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus opportunities

Company gatherings

Recognition & Rewards

Positive team atmosphere

Job summary

Zoom is seeking a Customer Service / Dispatcher to manage incoming calls, identify customer needs, and build trust through clear, responsive communication. The role coordinates with technicians to ensure timely service, while meeting personal and team targets and maintaining accurate records.

You will handle inquiries with empathy, document interactions, and follow established procedures to resolve issues and improve customer satisfaction.

Qualifications

• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of customers.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Effectively manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Schedule & communicate with technicians to meet customer requirements
• Assign work orders based on priority to the available workforce
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Skills

Phone contact handling

Customer orientation

Communication skills

Time management

Job description

Zoom is seeking a Customer Service / Dispatcher to manage incoming calls, identify customer needs, and build trust through clear, responsive communication. The role coordinates with technicians to ensure timely service, while meeting personal and team targets and maintaining accurate records.

You will handle inquiries with empathy, document interactions, and follow established procedures to resolve issues and improve customer satisfaction.