Part-Time Evening Dispatcher & Customer Support Pro

somewhere; United States; Remote; USD 11,000 - 15,000; Part time

Job summary

somewhere is seeking a Service Dispatcher & Customer Support Representative to act as the central hub for scheduling and customer communication. The role requires balancing urgent service requests with technician availability while maintaining calm, professional communication under pressure.

The candidate should manage a high volume of inbound calls, gather accurate details, and work with field techs and supervisors to optimize routes and timings within a fast-paced environment.

Qualifications

• 2–5 years in dispatching or customer operations.
• Hands-on ServiceTitan experience.
• Experience with high inbound call volumes.
• Ability to work evenings and weekends.
• Strong multitasking and prioritization.

Responsibilities

• Dispatch daily schedules for field technicians.
• Prioritize and assign urgent vs routine calls.
• Coordinate scheduling with technicians and supervisors.
• Monitor progress and adjust as needed.
• Maintain accurate job details in systems.
• Provide clear updates to customers.
• Handle inbound calls professionally.
• Escalate urgent issues to supervisors.

Skills

Dispatching

Customer service

Call management

Multitasking

Real-time problem solving

Evening/weekend availability

Tools

ServiceTitan

CRM platforms

Google Workspace

MS Office

Job description

somewhere is seeking a Service Dispatcher & Customer Support Representative to act as the central hub for scheduling and customer communication. The role requires balancing urgent service requests with technician availability while maintaining calm, professional communication under pressure.

The candidate should manage a high volume of inbound calls, gather accurate details, and work with field techs and supervisors to optimize routes and timings within a fast-paced environment.