Service Dispatch Coordinator (HVAC & Plumbing)

Black Diamond Experts; San Rafael (CA); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Weekly pay with incentives

Paid time off

Company events

Job summary

Divine Electric & Plumbing in San Rafael, CA is seeking a full-time Dispatcher to coordinate service calls for technicians. You will schedule appointments, assign crew based on location and expertise, and provide updates to customers throughout service visits.

The role requires strong communication, proficiency with dispatch software (ServiceTitan preferred) and MS Office, a high school diploma, and the ability to stay calm in emergencies.

Qualifications

• High school diploma or GED required.
• Experience with scheduling/dispatch software preferred (ServiceTitan).
• Strong Microsoft Office skills, especially Outlook, Word, Excel.
• Typing speed 35+ WPM is often required.
• Excellent verbal and written communication; professional phone etiquette.

Responsibilities

• Schedule and coordinate service calls for technicians.
• Assign technicians to jobs based on location and expertise.
• Communicate updates to customers and service personnel.
• Maintain records of service calls and track job progress.
• Optimize routes to improve efficiency and response times.

Skills

Scheduling coordination

Dispatching

Customer communication

Calm under pressure

Typing 35+ WPM

Verbal communication

Written communication

Education

High school diploma or GED

Tools

ServiceTitan

Microsoft Office

Outlook

Excel

Word

Job description

Divine Electric & Plumbing in San Rafael, CA is seeking a full-time Dispatcher to coordinate service calls for technicians. You will schedule appointments, assign crew based on location and expertise, and provide updates to customers throughout service visits.

The role requires strong communication, proficiency with dispatch software (ServiceTitan preferred) and MS Office, a high school diploma, and the ability to stay calm in emergencies.