Dispatcher

Wecareteam; San Marcos (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay with incentives and bonuses

401(k) with company match

Holiday pay, vacation pay, & paid time

Company events & parties

Health benefits including medical, 2?d

Long and short-term disability保险

Job summary

We Care Plumbing, Heating, and Air in San Marcos, CA seeks a reliable Dispatcher to coordinate technicians and customers, keeping jobs on track and communications clear.

You’ll schedule, adjust for emergencies, and maintain records; you’ll join a team with great pay, benefits, and opportunities for growth in a fast-paced service environment.

Qualifications

• 1+ year of dispatch, scheduling, or customer service experience preferred.
• Trades or service industry experience a plus.
• ServiceTitan or similar dispatch software experience preferred.
• Valid driver’s license with clean driving record preferred.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions they need before each call.
• Serve as the main point of contact for technicians throughout the day.
• Keep accurate records of completed jobs, reschedules, and customer feedback.

Skills

Communication skills

Multitasking

Organized

Customer service

Scheduling

Tools

ServiceTitan

CRM software

Job description

Dispatcher# DispatcherWe Care Plumbing, Heating & Air (San Marcos) - SAN MARCOS, CA 92078## OverviewSalary Range$20.00 - $25.00 HourlyPosition TypeFull TimeTravel PercentageNone## DescriptionWe are **We Care Plumbing, Heating, and Air**, a team of home service experts who go the extra mile to ensure peak performance for our customers' home’s plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year.As a **Dispatcher**, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks. **Key Responsibilities** • Schedule technicians for appointments based on availability, skillset, and location • Track call volume and technician status to keep the schedule running smoothly • Adjust schedules quickly for emergencies, cancellations, or reschedules • Keep customers updated on appointment times and any delays • Give technicians the job details and directions they need before each call • Serve as the main point of contact for technicians throughout the day • Keep accurate records of completed jobs, reschedules, and customer feedback **We Offer** • Weekly pay with incentives and bonuses • 401(k) retirement with company match • Holiday pay, vacation pay, & paid time off • Company events & parties • Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance## Qualifications**Experience** • 1+ year of dispatch, scheduling, or customer service experience preferred • Trades or service industry experience a plus • ServiceTitan or similar dispatch/CRM software experience preferred **Licenses/Certifications** • Valid driver's license with clean driving record preferred **Knowledge, Skills, and Abilities** • Strong communication and multitasking skills • Comfortable in a fast-paced environment with shifting priorities • Organized with strong attention to detail **Physical Demands and Conditions** • Sitting for extended periods, typing, and using a headset **Work Environment/Travel** • Office-based, fast-paced environment • May require occasional evenings, weekends, or on-call availability **Ability to pass background check and drug screening**