Dynamic Desktop Support Technician - IT Helpdesk & Hardware

Thewonderfulcompany; Shafter (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

The Wonderful Company is seeking a Desktop Support Technician based in Shafter, CA to support IT needs of our office and field end users. You will provide responsive helpdesk support and practical problem solving in a fast-paced environment.

Responsibilities include service desk ticket handling, device imaging, patches, asset inventory, and ensuring deployment standards. The role requires 2+ years of hands-on IT support and a willingness to work bilingual English/Spanish as a plus; pay rate

Qualifications

• 2+ years hands-on experience IT hardware/software user support.
• Associates Degree or advanced degree preferred.
• CompTIA A+, Network+ certifications.
• Associate Degree in Computer Science or other technical disciplines and/or equivalent experience.
• Proficient with various computers, mobile devices, telecom, printers, infrastructure devices, desktop application setup and support.
• Familiar with IP Network basics and terminology; LAN/WAN IP network infrastructure, VLAN.
• Experience with device imaging & policy software.
• Advanced MS Office skills with focus on Office 365.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Service desk ticket creation, problem resolution, escalation, follow-up, documentation, and closure.
• Monitor, document, and repair IT devices, applications, and services.
• Apply device security patches and remediation.
• IT asset inventory control.
• Support entire hardware and software lifecycle.
• Apply deployment standards and ensure compliance.
• Other duties as assigned.

Skills

Customer service

Problem solving

Multitasking

Communication skills

Education

High School Diploma or GED

Associates Degree or advanced degree

Associate Degree in Computer Science or related field

Tools

CompTIA A+

Network+

Office 365

Job description

The Wonderful Company is seeking a Desktop Support Technician based in Shafter, CA to support IT needs of our office and field end users. You will provide responsive helpdesk support and practical problem solving in a fast-paced environment.

Responsibilities include service desk ticket handling, device imaging, patches, asset inventory, and ensuring deployment standards. The role requires 2+ years of hands-on IT support and a willingness to work bilingual English/Spanish as a plus; pay rate