Desktop Support Technician

Pomeroy; Palo Alto (CA); On-site; USD 40,000 - 57,000; Full time

Job summary

Pomeroy in Palo Alto, CA seeks a Desktop Support Technician for a 3+ month contract onsite. You will provide hands-on IT support to end users, troubleshoot hardware and software, and assist with installation, maintenance, and repair of IT equipment.

Join a larger onsite technical support team and help users with Windows 10/11, Microsoft 365, VPN, and Azure. Strong communication and customer service skills are essential, and the role requires the ability to pass a background check and drug screen.

Qualifications

• Experience providing onsite IT/desktop support to end users.
• Strong troubleshooting for hardware, software, OS, and connectivity.
• Proficient in Windows 10/11 environments.
• Experience with Microsoft 365, VPN, and Azure.
• Familiarity with SCCM for endpoint management.
• Ability to pass background check and drug screen.

Responsibilities

• Provide onsite desktop and field support to end users and customers.
• Install, configure, service, repair, upgrade, and maintain computer systems and related equipment.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support users with Windows 10 and Windows 11 environments.
• Troubleshoot user accounts and access-related issues.
• Provide support for Microsoft 365, VPN, Azure, and other enterprise technologies.
• Utilize SCCM for endpoint management and support activities.
• Investigate and assist with complex installation, maintenance, and technical support issues.
• Verify system functionality and operational quality following installations, repairs, and upgrades.
• Escalate issues to the appropriate internal teams or service areas for additional troubleshooting and resolution.
• Act as a technical liaison between customers and internal support teams.
• Educate users on the proper operation and maintenance of systems and equipment.
• Analyze recurring technical issues and assist with reporting on system problem trends.
• Strong customer service and communication skills
• Ability to work independently while collaborating with a larger onsite IT support team
• Must be able to pass a background check and drug screen

Skills

Windows 10/11

Microsoft 365

SCCM

Azure

VPN

Onsite support

Customer service

Tools

SCCM

Job description

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Contract: 3+ Month Contract with Likely Extension

Pay: Up to $35/hour

We are seeking an experienced Desktop Support Technician to provide hands-on, onsite IT support in Palo Alto, CA. This is a 3+ month contract with a strong possibility of extension for candidates who perform well. You will join a larger onsite technical support team and provide direct support to end users, troubleshoot hardware and software issues, and assist with the installation, maintenance, and repair of IT equipment.

• Provide onsite desktop and field support to end users and customers
• Install, configure, service, repair, upgrade, and maintain computer systems and related equipment
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues
• Support users with Windows 10 and Windows 11 environments
• Troubleshoot user accounts and access-related issues
• Provide support for Microsoft 365, VPN, Azure, and other enterprise technologies
• Utilize SCCM for endpoint management and support activities
• Investigate and assist with complex installation, maintenance, and technical support issues
• Verify system functionality and operational quality following installations, repairs, and upgrades
• Escalate issues to the appropriate internal teams or service areas for additional troubleshooting and resolution
• Act as a technical liaison between customers and internal support teams
• Educate users on the proper operation and maintenance of systems and equipment
• Analyze recurring technical issues and assist with reporting on system problem trends
• Previous experience in Desktop Support, IT Support, Help Desk, Field Support, or a similar technical support role
• Strong troubleshooting experience with computer hardware and software
• Hands-on experience supporting Windows 10 and Windows 11
• Experience with Microsoft 365
• Familiarity with SCCM
• Basic understanding of Azure and cloud-based user support
• Experience troubleshooting user accounts and access issues
• Strong customer service and communication skills
• Ability to work independently while collaborating with a larger onsite IT support team
• Must be able to pass a background check and drug screen

This is an excellent opportunity for a Desktop Support Technician, IT Support Technician, Field Service Technician, or Desktop Support Specialist looking for a short-term contract with the potential to extend.