Desktop IT Support Technician — Office & Field Helpdesk (CA)

SmartRecruiters, Inc.; Shafter (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Wonderful Orchards in California's San Joaquin Valley is seeking a Desktop Support Technician based in Shafter, CA to support IT needs of our office and field end users. You will deliver friendly, efficient helpdesk service and resolve technical issues in a fast-paced environment.

Responsibilities include ticket management, device imaging, security patching, asset inventory, and supporting hardware and software lifecycles. Prioritize tasks, communicate clearly, and collaborate across teams.

Qualifications

• 2+ years hands-on IT hardware/software user support.
• Proficient with Windows OS and Office 365.
• Bilingual English/Spanish is a plus.

Responsibilities

• Service desk ticket creation, problem resolution, escalation, follow-up, documentation, and closure.
• Monitor, document, and repair IT devices, applications, and services.
• Apply device security patches and remediation.
• IT asset inventory control.
• Support entire hardware and software lifecycle.
• Apply deployment standards and ensure compliance.
• Other duties as assigned.

Skills

Customer service

Problem solving

Communication

Education

High School Diploma or GED

Associate degree or higher preferred

Tools

Office 365

Device imaging

Job description

Wonderful Orchards in California's San Joaquin Valley is seeking a Desktop Support Technician based in Shafter, CA to support IT needs of our office and field end users. You will deliver friendly, efficient helpdesk service and resolve technical issues in a fast-paced environment.

Responsibilities include ticket management, device imaging, security patching, asset inventory, and supporting hardware and software lifecycles. Prioritize tasks, communicate clearly, and collaborate across teams.