IT Helpdesk Technician

Tanimura & Antle; Salinas (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Tanimura & Antle is seeking an IT Helpdesk Technician to join the IT Operations Team in Salinas, CA. This on-site role provides hands-on support for desktops, laptops, and mobile devices in a Microsoft Windows/M365 environment, with after-hours on-call on a rotation basis.

You will troubleshoot issues, manage user accounts, and assist with conference room technology and office moves. Travel to remote sites is possible.

Qualifications

• Experience supporting Windows OS and Microsoft 365 in a corporate environment.
• Strong customer service and documentation skills.
• Bi-lingual Spanish/English is a plus; ability to work independently and in a team.

Responsibilities

• Provide onsite and remote support for desktops, laptops, monitors, printers, and mobile devices.
• Support Windows OS, Microsoft 365, and various business applications.
• Image, deploy, and upgrade desktop, laptop, and mobile systems.
• Troubleshoot user accounts, password resets, and file permissions.
• Assist with conference room tech and peripheral devices; document resolutions.
• Maintain IT equipment inventory and update internal documentation.

Skills

Windows OS

Microsoft 365

Troubleshooting

Customer service

Bilingual Spanish/English

Education

IT/CS degree

CompTIA A+

CompTIA Network+

Tools

Active Directory

Endpoint management tools

Job description

The Role:

The IT Helpdesk Technician will provide hands-on technical support with the IT Operations Team. This role requires solid troubleshooting skills in a Microsoft Windows/M365 environment with a great customer service mindset. This is an on-site based job with occasional travel to remote sites. On-call and after-hour support on a rotational and as-needed basis is required.

Location:

Salinas, CA

Areas of Responsibility:

• Provide onsite and remote support for desktops, laptops, monitors, printers, mobile devices, and other end-user equipment.


• Provide end user support for Windows operating systems, Microsoft 365, and various business applications.


• Install, configure, troubleshoot, and repair hardware.


• Image, deploy, configure, and upgrade desktop, laptop and mobile systems.


• Troubleshoot user account issues, password resets, and File Rights Requests.


• Support conference room technology and peripheral devices.


• Answer support tickets, documenting resolutions within the ticketing system.


• Assist in updating and maintaining internal documentation.


• Assist with maintaining IT equipment inventory.


• Ability to lift and implement devices at 30lbs


• Must have a valid driver's license


• Other duties as assigned

Preferred Qualifications:

• Associate's or bachelor's degree in information technology, Computer Science, or a related field preferred but not required.


• CompTIA A+, Network+, or other industry-recognized certifications a plus.


• Experience with Active Directory and endpoint management tools.


• Experience supporting hardware deployments, device refresh projects, or office moves.

Ideal Candidate:

• General understanding of Windows Operating Systems and Microsoft Applications


• Good documentation practice


• Ability to work effectively both independently and as part of a team.


• Bi-Lingual (Spanish & English)