Onsite Desktop Support Engineer II | Growth & Benefits

The Wonderful Company LLC; Los Angeles (CA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Wellness program

Career advancement

Learning & development

Mentorship program

Continuous improvement training

Philanthropy initiatives

Community service

Job summary

The Wonderful Company LLC is seeking a Desktop Support Engineer II to join our West Los Angeles team, providing frontline IT support for onsite and remote users five days a week. You will install, troubleshoot, and repair software and hardware, support network services, and manage printers and telephony systems.

Ideal candidates have an AA degree in a technical field with 2–5 years’ experience, and strong communication skills to interact across all staff levels. OSHA?

Qualifications

• AA degree from Technical Trade School and 2–5 years of experience in related field or equivalent combination education and experience.
• A+ certification preferred.
• Working knowledge of Microsoft products (Word, Excel, Access, Outlook, PowerPoint).
• Experience with Oracle system is a plus.
• Strong interpersonal, tactful and patient communication with all staff levels.

Responsibilities

• Install and troubleshoot software (antivirus, firewall, anti-spyware).
• Configure and repair information system hardware; coordinate with vendors.
• Handle computer moves, adds & changes; OS reloads.
• Install/configure software per policies; assist with network administration (AD moves, adds & changes).
• Printer maintenance and toner/ink supply management; telephone setup and troubleshooting.

Skills

Interpersonal skills

Organizational skills

Time management

Independent & creative work

Education

AA degree from Technical Trade School

Tools

Microsoft Office

Oracle

Job description

The Wonderful Company LLC is seeking a Desktop Support Engineer II to join our West Los Angeles team, providing frontline IT support for onsite and remote users five days a week. You will install, troubleshoot, and repair software and hardware, support network services, and manage printers and telephony systems.

Ideal candidates have an AA degree in a technical field with 2–5 years’ experience, and strong communication skills to interact across all staff levels. OSHA?