Desktop & Laptop PC Support Specialist

Worldwide TechServices, LLC; Marion (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support position that performs tasks related to the repair of a variety of client products. Provides customer support for designated equipment and delivers service calls within SLAs.

The role involves troubleshooting desktops and laptops, driving to client locations, and adhering to safety guidelines. Responsibilities include meeting customer satisfaction criteria, completing administrative tasks, reporting activity in a timely manner, and

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Strong communication

Client interaction

Mobility to travel

Repair toolkit

Hardware/software knowledge

Education

Technical school certification

0-2 years experience

Tools

OEM Certifications

Valid Driver’s License

Reliable transportation

Job description

Worldwide TechServices is seeking a Dynamic PC Support position that performs tasks related to the repair of a variety of client products. Provides customer support for designated equipment and delivers service calls within SLAs.

The role involves troubleshooting desktops and laptops, driving to client locations, and adhering to safety guidelines. Responsibilities include meeting customer satisfaction criteria, completing administrative tasks, reporting activity in a timely manner, and