Dynamic Desktop & Laptop PC Support Technician

Talentify; Aurora (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform desktop and laptop repair, assist with field service, and directly interact with clients to resolve technical issues.

Based in the United States, this full-time role requires technical certification and willingness to travel, with responsibilities including on-site support, SLA-driven responses, and accurate reporting.

Qualifications

• Technical school certification or equivalent required.
• 0-2 years of relevant experience in tech support.
• Customer service experience is a plus.
• Valid driver's license and reliable transportation.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions professionally
• Submit service calls within SLA
• Maintain accurate real-time reports and documentation
• Follow policies and guidelines for service delivery
• Ensure asset and inventory control per client agreements
• Perform basic to moderate troubleshooting on desktops and laptops
• May support Desk Side applications and infrastructure
• Travel to client locations as needed

Skills

Customer service

Client communication

Willingness to travel

Lift 50 lbs

Driver's license

Education

Technical school certification

Tools

Repair toolkit

Hardware troubleshooting

OEM certifications

Job description

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform desktop and laptop repair, assist with field service, and directly interact with clients to resolve technical issues.

Based in the United States, this full-time role requires technical certification and willingness to travel, with responsibilities including on-site support, SLA-driven responses, and accurate reporting.