Dynamic Customer Service Rep for Auto Collision Center

Caliber Collision; Sparks (NV); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in Sparks, NV is seeking a Customer Service Representative to greet customers and deliver extraordinary service while monitoring work volume and coordinating Rental Car/Tow to provide a one-stop experience. Knowledge of insurance authorizations, billing and load level processes is preferred in a dynamic collision repair center.

This role emphasizes strong communication, multitasking and teamwork in a high-volume environment with opportunities for growth within Caliber’s

Qualifications

• 1+ years in a customer-facing environment.
• Provide extraordinary customer service to internal and external customers.
• Ability to navigate multiple software systems and prioritize tasks.
• Clear written and verbal communication skills.
• Collaborative team player in a fast-paced shop environment.

Responsibilities

• Greet customers and provide outstanding service.
• Monitor center workload and suggest load-level adjustments.
• Coordinate Rental Car/Tow to deliver one-stop service.
• Understand insurance requirements, authorizations, billing and load level processes.

Skills

Customer service

Verbal & written communication

Multitasking & prioritization

Team collaboration

Adaptability

Tools

Microsoft Office Suite

CRM software

Job description

Caliber Collision in Sparks, NV is seeking a Customer Service Representative to greet customers and deliver extraordinary service while monitoring work volume and coordinating Rental Car/Tow to provide a one-stop experience. Knowledge of insurance authorizations, billing and load level processes is preferred in a dynamic collision repair center.

This role emphasizes strong communication, multitasking and teamwork in a high-volume environment with opportunities for growth within Caliber’s