Dynamic Call Center Specialist — Inbound/Outbound Collections

AditiStaffing; Charleston (SC); On-site; USD 20,664 - 27,552; Full time

Job summary

A staffing firm is seeking candidates for a call center position handling inbound and outbound customer calls. Ideal candidates will have an Associate’s degree or equivalent experience, with strong skills in negotiation, analysis, and problem-solving. The role requires effective communication in a high-volume environment and the ability to work designated shifts, including weekends. Opportunities for permanent positions may arise from this role.

Qualifications

• Call center experience is a plus.
• Customer service experience in hospitality, retail, or banking is considered.
• Ability to handle escalated calls.

Responsibilities

• Handle heavy inbound and outbound customer calls for accounts past due.
• Identify and resolve outstanding issues for account rehabilitation.
• Work in a fast-paced call center environment.

Skills

Strong interpersonal skills

Negotiation skills

Analytical skills

Problem-solving skills

Education

Associate’s degree or equivalent work experience

Job description

A staffing firm is seeking candidates for a call center position handling inbound and outbound customer calls. Ideal candidates will have an Associate’s degree or equivalent experience, with strong skills in negotiation, analysis, and problem-solving. The role requires effective communication in a high-volume environment and the ability to work designated shifts, including weekends. Opportunities for permanent positions may arise from this role.