Collections Specialist — Grow Your Career & Make an Impact

Regional Management Corp.; South Carolina; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Paid holidays

Parental leave

Employee assistance program

Job summary

Regional Management Corp. is seeking a Collections Specialist to manage outbound and inbound calls, determine best loan resolution strategies, and provide excellent customer service. The role emphasizes accuracy in payment processing, data entry, and documentation within our servicing system.

Ideal candidates have 2+ years in collections, strong communication skills, and the ability to adhere to regulatory guidelines. A bilingual candidate is preferred.

Qualifications

• Minimum 2+ years of collections experience.
• Must pass pre-employment screening.

Responsibilities

• Handle outbound and inbound calls to resolve delinquency using various collection methods.
• Provide excellent customer service and accurate information.
• Input and verify data for electronic payments.
• Document interactions in the servicing system.
• Cross-sell/up-sell opportunities when appropriate.
• Adhere to scheduling and regulatory guidelines.

Skills

Customer service

Problem solving

Verbal communication

Written communication

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office

Database software

Job description

Regional Management Corp. is seeking a Collections Specialist to manage outbound and inbound calls, determine best loan resolution strategies, and provide excellent customer service. The role emphasizes accuracy in payment processing, data entry, and documentation within our servicing system.

Ideal candidates have 2+ years in collections, strong communication skills, and the ability to adhere to regulatory guidelines. A bilingual candidate is preferred.