Collections - POINT CALLERS

TruNorth Resolution Group LLC; City of Lockport (NY); Vor Ort; USD 32.000 - 43.000; Vollzeit

Benefits dieser Stelle

Bonus based on performance

Opportunity for Advancement

Parental leave

Training & Development

Zusammenfassung

TruNorth Resolution Group LLC in the United States seeks a Collection Point Caller to join our team. You will make outbound calls to consumers regarding outstanding accounts and work to establish communication with customers.

The ideal candidate has strong verbal communication, active listening, and the ability to thrive in a fast-paced, goal-driven environment. This role offers performance-based bonuses, opportunities for advancement, parental leave, and ongoing training and development.

Qualifikationen

• Strong verbal communication and active listening skills.
• Comfortable speaking with consumers over the phone.
• Ability to handle a high volume of outbound calls.

Aufgaben

• Make outbound calls to consumers regarding outstanding accounts
• Engage consumers in a professional and courteous manner
• Encourage consumers to speak with a Collection Specialist
• Transfer interested consumers to the appropriate Collection Specialist
• Maintain accurate documentation of account activity and call efforts
• Meet daily call volume and performance expectations

Kenntnisse

Verbal communication

Active listening

Phone etiquette

Self-motivation

Time management

Jobbeschreibung

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Parental leave
• Training & development

Benefits/Perks

• Performance-Based Bonuses
• Opportunity for Advancement
• Training & Development

Job Summary

We are seeking a Collection Point Caller to join our team. In this role, you will make outbound calls to consumers regarding outstanding accounts and work to establish communication with consumers. The ideal candidate has excellent communication skills, confidence on the phone, and the ability to work in a fast-paced, goal-driven environment.

Responsibilities

• Make outbound calls to consumers regarding outstanding accounts
• Engage consumers in a professional and courteous manner
• Encourage consumers to speak with a Collection Specialist
• Transfer interested consumers to the appropriate Collection Specialist
• Maintain accurate documentation of account activity and call efforts
• Meet daily call volume and performance expectations

Qualifications

• Previous Point Caller, outbound calling, call center, collections, or customer service experience is a plus, but not required
• Strong verbal communication and active listening skills
• Comfortable speaking with consumers over the phone
• Confident, professional, and personable communication style
• Comfortable working in a goal-driven environment
• Self-motivated, dependable, and consistent
• Ability to handle a high volume of outbound calls
• Basic computer and data entry skills
• Ability to follow established procedures and maintain accurate documentation
• Ability to work independently while also contributing to a team environment