Remote Call Center Specialist: Inbound/Outbound & Growth

American Behavioral Research Instit; Boca Raton (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Career Growth Opportunities

Job summary

A customer service organization is seeking a friendly Call Center Representative to handle inbound and outbound calls. The ideal candidate should have excellent communication skills, be computer savvy, and able to stay calm under pressure. This remote position requires a high school diploma and familiarity with CRM programs. The role involves documenting interactions and developing rapport with customers.

Qualifications

• Previous experience as a Call Center Representative or in a similar role is preferred.
• Ability to work well under pressure.
• Multi-task on multiple programs at the same time.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify customer needs and provide solutions.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Highly organized

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

A customer service organization is seeking a friendly Call Center Representative to handle inbound and outbound calls. The ideal candidate should have excellent communication skills, be computer savvy, and able to stay calm under pressure. This remote position requires a high school diploma and familiarity with CRM programs. The role involves documenting interactions and developing rapport with customers.