Collections Specialist

Insight Global; San Antonio (TX); On-site; USD 26,863 - 28,240; Full time

Job summary

A staffing and recruiting agency is seeking a detail-oriented Collector in San Antonio, Texas, focusing on collections of court fees and fines. The role offers a 4-month contract at $19.50 per hour, increasing if bilingual, with opportunities for bonuses after conversion. Responsibilities include managing a portfolio of accounts and making 60-100 calls daily. Ideal candidates will have at least 1 year of relevant experience and must have a high school diploma or equivalent. Excellent communication skills and perfect attendance are paramount.

Qualifications

• Minimum of 1 year of experience in a collections call center environment.
• Experience with a multi-line phone system.
• Impeccable attendance is required.

Responsibilities

• Manage a designated portfolio of accounts to recover outstanding balances.
• Make and receive 60-100 calls per day, mostly outbound.
• Utilize excellent communication, negotiation, and problem-solving skills.

Education

High School Diploma or equivalent

Job description

Overview

4 month contract to hire, $19.50 ($20.50 if bilingual) for the 4-month contract portion, after conversion $17.50 + monthly bonus ($18.50 + bonus if bilingual)

Must Haves

• High School Diploma or some form of proof of education (GED, HSD, Associates, Bachelor’s all acceptable)
• Minimum of 1 year of recent experience in a collections call center environment
• Experience with a multi-line phone system

Day to Day

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem solving, and negotiation skills. A Collector is expected to receive/ place 60-100 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.