Customer Service & Data Coordination Specialist

AppleOne Employment Services; West Mifflin (Allegheny County); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Temp-to-hire

Structured training

Job summary

AppleOne Employment Services in West Mifflin, PA seeks a Customer Service Representative for a temp-to-hire position in a fast-paced call center. You will support infrastructure-related service requests, gather project details, and coordinate with internal systems and third-party partners to ensure accurate information flow.

The role emphasizes dependable, detail-oriented candidates who communicate clearly and remain calm under pressure.

Qualifications

• Handle steady inbound call volume in a professional call center environment.
• Gather, verify, and document customer and project information accurately.
• Use mapping tools, databases, and internal systems to support service request coordination.
• Communicate clearly with callers, service teams, and third-party partners.
• 1 to 2 years of customer service, call center, client care, or related experience preferred.
• Strong data entry skills with a high level of accuracy and attention to detail.

Responsibilities

• Respond to incoming calls from homeowners, contractors, engineers, and related parties in a professional and courteous manner.
• Collect, verify, and document project details, including location information using mapping tools and internal systems.
• Accurately enter, update, and maintain customer and project data across multiple applications.
• Guide callers through required processes while providing clear, helpful, and solutions-focused support.
• Coordinate information to support accurate follow-up with third-party partners and service teams.
• Maintain composure, accuracy, and professionalism during high-volume or time-sensitive situations.

Skills

Customer service

Call center

Data entry

Verbal communication

Attention to detail

Team player

Tools

Mapping tools

CRM systems

Ticketing systems

Job description

AppleOne Employment Services in West Mifflin, PA seeks a Customer Service Representative for a temp-to-hire position in a fast-paced call center. You will support infrastructure-related service requests, gather project details, and coordinate with internal systems and third-party partners to ensure accurate information flow.

The role emphasizes dependable, detail-oriented candidates who communicate clearly and remain calm under pressure.