Dynamic BDC Sales Appointment Specialist

Asbury Automotive Group; Orlando (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

401k with company match

Job summary

Coggin Honda of Orlando is seeking energetic BDC Sales Appointment Agents to manage a high-volume contact flow and identify customer needs. You will provide information on vehicle inventory, document in the system, and adhere to dealership scripts while delivering exceptional service.

The role requires strong communication, phone skills, and the ability to multitask in a fast-paced environment. On-site position with comprehensive training and benefits is available.

Qualifications

• Excellent customer service skills and motivation to be successful.
• Ability to handle high volumes of calls and emails daily.
• Proficient with CRM systems and data entry.

Responsibilities

• Contact and communicate with customers to identify automotive needs.
• Handle 50+ outbound calls per day and 50+ emails daily.
• Enter all appointments into the dealership system and follow scripts.
• Maintain product knowledge and meet daily/monthly targets.

Skills

Customer service

Phone skills

Communication

Multi-tasking

Team player

Self-starter

Time management

Education

High school diploma

Tools

CRM software

Typing 35-40 wpm

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a (BDC) Sales Appointment Agent at Coggin Honda of Orlando, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused Sales Appointment Agents who will help us redefine the car-buying experience. Does this sound like you? Apply now!

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Our BDC (Business Development Center) Sales Appointment Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit!

• Contact and communicate with customers to identify automotive needs
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• All appointments must be entered into the dealership customer management system
• Agents must adhere to Asbury phone scripts
• Maintain product knowledge certificationandbe able to articulate thorough knowledge and understanding of products
• Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
• Must be able and willing to make a high volume amount of calls a day
• Document all communication with the customer in the customer management system
• Complete internet lead management work plans on a daily basis
• High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
• Follow all dealership processes and procedures, high frequency of contact with customers
• Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
• Must be comfortable role playing in front of team members during training
• Excellent customer service skills & motivation to be successful
• Be able to create and maintain customer relationships
• Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
• Must have reliable transportation to and from work for all scheduled working hours
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls to customers preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Great communication skills
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Self-starter, manages time and conditions
• Conducts themselves professionally at all times and works well under pressure
• Good interpersonal skills and ability to work successfully in a team environment
• Must be a minimumof eighteen years of age
• Maintain valid Drivers License
• Must be able to pass pre-employment screens (background and drug test)