Dynamic Automotive Service BDC Specialist

Sweeping Corporation of America; Seekonk (MA); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock awards

Medical insurance

Dental/Vision insurance

401k match

Parental leave

Life Insurance

Employee discounts

Job summary

Herb Chambers Honda of Burlington is seeking a customer-focused BDC Service Agent to manage high volumes of calls and emails, identify service needs, and schedule appointments. You will work closely with service advisors, greet guests, and document all interactions in the CRM system.

This role emphasizes strong computer and phone skills, accurate data entry, and teamwork in a fast-paced dealership environment, with weekly pay and extensive benefits included.

Qualifications

• Must be able and willing to handle a high volume of inbound calls.
• Experience using customer tracking systems to track calls and appointments preferred.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
• Appointment setting experience a plus.

Responsibilities

• Manage large volumes of inbound/outbound calls and emails.
• Identify customer needs and provide information on service appointments.
• Partner with service advisors to schedule vehicle service appointments.
• Greet customers and provide shuttle schedule information when needed.
• Document all contacts in the customer management system.

Skills

High volume calls

Customer service

Typing speed

CRM tracking

Multitasking

Team player

Phone systems

Anglais proficiency

Tools

CRM software

Phone system

Job description

Herb Chambers Honda of Burlington is seeking a customer-focused BDC Service Agent to manage high volumes of calls and emails, identify service needs, and schedule appointments. You will work closely with service advisors, greet guests, and document all interactions in the CRM system.

This role emphasizes strong computer and phone skills, accurate data entry, and teamwork in a fast-paced dealership environment, with weekly pay and extensive benefits included.