Automotive BDC Specialist: Drive Appointments & Growth

Clermont-Chrysler-Jeep-Dodge-Ram; Florida; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Top compensation plans!

Family Owned and Operated – 90+ years!

Medical, Dental, Vision Insurance, 401

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and

Vehicles

Job summary

Ed Napleton Automotive Group in Clermont, FL is seeking a BDC Representative to handle internet inquiries and phone leads, generating appointments for our dealership sales and service teams. This fast-paced role requires strong computer skills, a call-center mindset, and the ability to communicate persuasively with customers to schedule visits.

You will follow up with customers based on marketing incentives, maintain a proactive follow-up system, and contribute to customer satisfaction and

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquires by both email andphone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Skills

Computer skills

Call center experience

Persuasive communication

Customer service

Background check compliant

Job description

Ed Napleton Automotive Group in Clermont, FL is seeking a BDC Representative to handle internet inquiries and phone leads, generating appointments for our dealership sales and service teams. This fast-paced role requires strong computer skills, a call-center mindset, and the ability to communicate persuasively with customers to schedule visits.

You will follow up with customers based on marketing incentives, maintain a proactive follow-up system, and contribute to customer satisfaction and