Automotive BDC Specialist: Lead Conversion & Appointments

Love Honda; Homosassa Springs (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Love Honda in Homosassa Springs, FL is seeking an Experienced BDC Representative to convert online and phone leads into appointments and sales. You will handle inbound calls, emails, and web inquiries, provide product information, and ensure a smooth customer experience.

As the first point of contact, you will build relationships, track leads in the CRM, collaborate with sales, service, and marketing, and strive to meet monthly targets.

Qualifications

• 1–2 years of prior BDC experience.
• High school diploma or GED; or equivalent combination.
• Valid driver’s license.

Responsibilities

• Handling inbound communications: calls, emails, chat, web inquiries.
• Scheduling appointments for dealership visits.
• Providing product information about vehicles and services.
• Follow-up and lead management in CRM.
• Building relationships and presenting a professional first impression.
• Meeting monthly targets and contributing to team goals.
• Collaborating with sales, service and marketing teams.
• Using CRM to track interactions and progress.

Skills

Inbound communication

Appointment scheduling

Product knowledge

Lead follow-up

Relationship building

Goal orientation

CRM software

Cross-department collaboration

Education

High school diploma or GED

College/technical school certificate

Tools

CRM software

Job description

Love Honda in Homosassa Springs, FL is seeking an Experienced BDC Representative to convert online and phone leads into appointments and sales. You will handle inbound calls, emails, and web inquiries, provide product information, and ensure a smooth customer experience.

As the first point of contact, you will build relationships, track leads in the CRM, collaborate with sales, service, and marketing, and strive to meet monthly targets.