Dynamic BDC Agent - Appointment Setter for Auto Sales

Lithia Motors; Wesley Chapel (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Mazda of Wesley Chapel is seeking a motivated BDC Agent to connect customers with our sales team, schedule appointments, and create a welcoming first impression. The role emphasizes strong communication, high-volume outreach, and CRM maintenance to support a smooth customer journey.

Experience in automotive is helpful, with backgrounds in customer service, call centers, and sales support translating well. Benefits support a comprehensive Total Rewards program as part of Lithia Motors' Driveway

Qualifications

• BDC experience and call-center background are preferred.
• Strong verbal and written communication skills are essential.
• Ability to manage high volume of customer interactions with attention to detail.
• Experience using CRM systems to track customer activity.
• Customer-first mindset with professional phone etiquette.
• Familiarity with dealership software and processes is a plus.

Responsibilities

• Respond to inbound sales inquiries and follow up with internet leads.
• Make outbound calls, texts, and emails to connect with prospective customers.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport and provide a positive, helpful experience during initial interaction.
• Maintain accurate customer information and activity in the CRM.
• Partner with the sales team to maximize appointment show rates and customer satisfaction.

Skills

BDC experience

Call center experience

Customer service

Appointment setting

Communication skills

CRM usage

Education

High School diploma or equivalent

Tools

CRM systems

Dealership software

Job description

Mazda of Wesley Chapel is seeking a motivated BDC Agent to connect customers with our sales team, schedule appointments, and create a welcoming first impression. The role emphasizes strong communication, high-volume outreach, and CRM maintenance to support a smooth customer journey.

Experience in automotive is helpful, with backgrounds in customer service, call centers, and sales support translating well. Benefits support a comprehensive Total Rewards program as part of Lithia Motors' Driveway