Automotive BDC Liaison - Appointments & Customer Care

Dimmitt Automotive Group; Clearwater (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Dimmitt Automotive Group in Clearwater, FL is seeking a friendly Automotive BDC Representative to respond to inquiries by phone, internet, and in person. You will handle incoming calls in a warm, professional manner and schedule sales appointments in a busy dealership call center.

This role emphasizes customer service, relationship-building, and accurate data entry while supporting guests and service customers after visits.

Qualifications

• High school diploma or GED required.
• Call center experience preferred.
• Ability to handle prolonged periods of computer and phone usage.
• Professional appearance and strong communication skills.
• Strong relationship building and customer service orientation.

Responsibilities

• Schedules sales appointments
• Contacts service customers after their visit to monitor quality control and satisfaction
• Maintains high customer satisfaction and retention
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Guests and Associates
• Performs other duties as assigned

Skills

Customer service

Call center

Communication skills

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

Dimmitt Automotive Group in Clearwater, FL is seeking a friendly Automotive BDC Representative to respond to inquiries by phone, internet, and in person. You will handle incoming calls in a warm, professional manner and schedule sales appointments in a busy dealership call center.

This role emphasizes customer service, relationship-building, and accurate data entry while supporting guests and service customers after visits.