Business Development Center Agent (BDC Agent)

L0393 Mazda of Wesley Chapel; Wesley Chapel (FL); Vor Ort; USD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Zusammenfassung

Mazda of Wesley Chapel is seeking a motivated BDC Agent to connect customers with our sales team, schedule appointments, and create a welcoming first impression. The role emphasizes strong communication, high-volume outreach, and CRM maintenance to support a smooth customer journey.

Experience in automotive is helpful, with backgrounds in customer service, call centers, and sales support translating well. Benefits support a comprehensive Total Rewards program as part of Lithia Motors' Driveway

Qualifikationen

• BDC experience and call-center background are preferred.
• Strong verbal and written communication skills are essential.
• Ability to manage high volume of customer interactions with attention to detail.
• Experience using CRM systems to track customer activity.
• Customer-first mindset with professional phone etiquette.
• Familiarity with dealership software and processes is a plus.

Aufgaben

• Respond to inbound sales inquiries and follow up with internet leads.
• Make outbound calls, texts, and emails to connect with prospective customers.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport and provide a positive, helpful experience during initial interaction.
• Maintain accurate customer information and activity in the CRM.
• Partner with the sales team to maximize appointment show rates and customer satisfaction.

Kenntnisse

BDC experience

Call center experience

Customer service

Appointment setting

Communication skills

CRM usage

Ausbildung

High School diploma or equivalent

Tools

CRM systems

Dealership software

Jobbeschreibung

Dealership: L0393 Mazda of Wesley Chapel BDC Agent / Business Development Center Agent Mazda of Wesley Chapel At Mazda of Wesley Chapel, the customer experience starts long before someone walks through our doors. We’re looking for an energetic, customer-focused BDC Agent to help connect customers with our sales team, schedule appointments, and create a professional and welcoming first impression of our dealership. This is a great opportunity for someone with strong communication skills, phone experience, and a customer-first mindset. Experience in automotive is helpful, but backgrounds in customer service, call centers, appointment setting, account management, hospitality, or sales support can translate well into this role.

What You’ll Do

• Respond to inbound sales inquiries and follow up with internet leads in a professional and timely manner.
• Make outbound calls, texts, and emails to connect with prospective customers.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport and provide a positive, helpful experience throughout the customer's initial interaction with the dealership.
• Maintain accurate customer information and activity in our CRM.
• Partner with the sales team to maximize appointment show rates and customer satisfaction.

What You’ll Bring

• Previous BDC, call center, customer service, appointment-setting, account management, sales support, or phone experience preferred.
• Excellent verbal and written communication skills.
• Confidence making outbound calls and managing a high volume of customer interactions.
• Strong organization, follow-up, and attention to detail.
• Basic computer proficiency and the ability to learn dealership software and CRM systems.
• A positive, professional attitude and genuine interest in helping customers.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed in the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!