Automotive BDC Specialist - CRM & Appointment Pro

Oxnard Mazda; Oxnard (CA); On-site; USD 52,000 - 85,000; Full time

Job summary

Oxnard Mazda is seeking an automotive sales BDC specialist dedicated to prioritizing customer service and assisting sales representatives by scheduling appointments. The ideal candidate should excel in CRM processes, possess strong people skills, and be adaptable to a dynamic environment.

This role involves handling inbound communications, nurturing leads, managing relationships, and confirming appointments. The compensation package ranges from $52,000 to $85,000 annually, with incentives and opportunities for career advancement.

Qualifications

• Strong people skills and ethical standards.
• Flexibility and adaptability to changes.
• Ability to handle a high volume of communications.

Responsibilities

• Handle inbound and outbound communications with customers.
• Nurture leads from various sources effectively.
• Schedule and confirm appointments for the sales team.
• Manage customer relationships and ensure satisfaction.

Skills

Customer service orientation

Lead nurturing

CRM software proficiency

Excellent communication skills

Tools

VinSolutions CRM

Job description

Oxnard Mazda is seeking an automotive sales BDC specialist dedicated to prioritizing customer service and assisting sales representatives by scheduling appointments. The ideal candidate should excel in CRM processes, possess strong people skills, and be adaptable to a dynamic environment.

This role involves handling inbound communications, nurturing leads, managing relationships, and confirming appointments. The compensation package ranges from $52,000 to $85,000 annually, with incentives and opportunities for career advancement.