Auto BDC Specialist – Lead Nurture & Appointments

Lithia Motors, Inc; Costa Mesa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Paid holidays

401(k)

Job summary

Lithia Motors, Inc. is seeking a BDC Representative in Costa Mesa to support the sales team by handling inbound inquiries across phone, email, and online leads. You will schedule appointments, maintain CRM records, and follow up with customers to drive showroom visits.

This role offers a base hourly wage of $20 with bonuses based on appointments shown or sold, plus a comprehensive benefits package. Weekend availability is required, with shifts typically 9am-6pm or 11am-8pm.

Qualifications

• 1+ years experience in a customer service role.
• 1+ years experience engaging with customers over the phone.
• Previous experience in a BDC Admin role or other sales related position.
• Working knowledge of computer systems, office software and CRM’s.
• Capability to assess situations, prioritize needs, and implement solutions.
• The ability to set and achieve targeted goals.
• Professional personal appearance.

Responsibilities

• Respond to inbound sales inquiries via phone, email, text, and other online leads.
• Schedule and confirm customer appointments for the sales team.
• Maintain open communication with sales management to set ongoing goals.
• Keep accurate customer records and activity in the CRM.
• Follow up with showroom traffic, internet leads, and previous customers.
• Confirm vehicle availability for customer inquiries.

Skills

Customer service

Phone communication

CRM experience

Appointment scheduling

Office software

Education

High school diploma or equivalent

Tools

CRM software

Job description

Lithia Motors, Inc. is seeking a BDC Representative in Costa Mesa to support the sales team by handling inbound inquiries across phone, email, and online leads. You will schedule appointments, maintain CRM records, and follow up with customers to drive showroom visits.

This role offers a base hourly wage of $20 with bonuses based on appointments shown or sold, plus a comprehensive benefits package. Weekend availability is required, with shifts typically 9am-6pm or 11am-8pm.