Dynamic Automotive Service Advisor | Customer Champion

Group 1 Automotive, Inc.; Rockwall (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Group1 Automotive, Inc. is looking for a highly motivated and detail-oriented Service Advisor to join the team at Rockwall Chrysler Dodge Jeep Ram. The Service Advisor will act as a liaison between customers and technicians, ensuring a smooth service experience.

The suitable candidate should have a background in automotive customer service, strong communication skills, and a commitment to customer satisfaction. A high school diploma is required, and familiarity with dealership management systems is a plus.

Qualifications

• Previous experience as a Service Advisor or in automotive customer service preferred.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers promptly and create a welcoming experience.
• Provide clear recommendations for maintenance and repairs.
• Maintain consistent communication with customers regarding service progress.

Skills

Strong communication and interpersonal skills

Multitasking in a fast-paced environment

Sales-minded approach

Basic understanding of automotive systems

Education

High school diploma or equivalent

Tools

Dealership management systems (CDK, Reynolds & Reynolds)

Job description

Group1 Automotive, Inc. is looking for a highly motivated and detail-oriented Service Advisor to join the team at Rockwall Chrysler Dodge Jeep Ram. The Service Advisor will act as a liaison between customers and technicians, ensuring a smooth service experience.

The suitable candidate should have a background in automotive customer service, strong communication skills, and a commitment to customer satisfaction. A high school diploma is required, and familiarity with dealership management systems is a plus.