Automotive Service Advisor - Group 1 CJR Rockwall

Group1 Automotive, Inc.; Rockwall (TX); On-site; USD 40,000 - 58,000; Full time

Job summary

Group 1 Chrysler Dodge Jeep Ram Rockwall is seeking an Automotive Service Advisor to be the primary liaison between customers and the service team. You will document concerns, explain repairs, and coordinate with technicians to ensure timely, accurate service.

Gain satisfaction from helping clients with maintenance plans, while meeting dealership targets in a fast-paced environment and maintaining a strong customer experience. Must have a valid driver's license and a high school diploma.

Qualifications

• Experience as an automotive service advisor in a dealership environment.
• CDK experience preferred.
• Candidate must multitask and work well in a fast-paced team.
• Strong interpersonal communication and a focus on customer satisfaction.
• Proficiency with basic computer tasks and digital service systems.
• Commitment to meeting service targets and delivering a great client experience.

Responsibilities

• Greet customers and establish rapport.
• Document vehicle concerns and service needs accurately.
• Recommend maintenance based on inspections and guidelines.
• Explain services, timelines, and estimates clearly.
• Prepare and manage repair orders in dealership systems.
• Coordinate with technicians to ensure efficient workflow.
• Communicate repair progress and updates to customers.
• Ensure work completion meets customer expectations before delivery.
• Upsell appropriate products and services when suitable.
• Handle customer concerns with professionalism and urgency.
• Stay updated on brand service standards and warranty processes.

Skills

Automotive Service Advisor Experience

CDK Experience Preferred

Ability to Multitask

Team Player

Positive & Friendly Attitude

Interpersonal Communication Skills

Basic Computer Skills

Strong Desire to Provide an Excellent客

Ability to Achieve Targeted Goals

High School Diploma or Equivalent

Valid Driver’s License

Education

High School Diploma or Equivalent

Job description

Overview

The Service Advisor at Group 1 Chrysler Dodge Jeep Ram Rockwall serves as the primary point of contact between customers and the service department. This role is responsible for delivering exceptional customer service, ensuring accurate vehicle diagnostics communication, and coordinating timely and efficient repairs. The Service Advisor plays a key role in maintaining customer satisfaction, retention, and driving service department revenue within a fast-paced automotive dealership environment.

Responsibilities

• Greet customers promptly and professionally, establishing strong rapport and trust
• Consult with customers to understand vehicle concerns and document service needs accurately
• Recommend maintenance and repair services based on vehicle inspection results and manufacturer guidelines
• Provide clear explanations of recommended services, timelines, and cost estimates
• Prepare and manage repair orders in dealership systems
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs
• Monitor repair progress and proactively communicate updates to customers
• Ensure all work is completed to customer satisfaction before vehicle delivery
• Upsell additional products and services when appropriate
• Handle customer concerns or complaints with professionalism and urgency
• Maintain knowledge of Chrysler, Dodge, Jeep, and Ram service standards and warranty processes
• Follow all company policies, safety guidelines, and manufacturer procedures

Qualifications

• Automotive Service Advisor Experience
• CDK Experience Preferred
• Ability to Multitask a Must
• Team Player is a Necessity
• Positive & Friendly Attitude
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• Ability to Achieve Targeted Goals
• High School Diploma or Equivalent
• Must have a Valid Driver’s License

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.