Dynamic Auto Service Advisor – Customer-First Care

Group1 Automotive, Inc.; Rockwall (TX); On-site; USD 40,000 - 58,000; Full time

Job summary

Group 1 Chrysler Dodge Jeep Ram Rockwall is seeking an Automotive Service Advisor to be the primary liaison between customers and the service team. You will document concerns, explain repairs, and coordinate with technicians to ensure timely, accurate service.

Gain satisfaction from helping clients with maintenance plans, while meeting dealership targets in a fast-paced environment and maintaining a strong customer experience. Must have a valid driver's license and a high school diploma.

Qualifications

• Experience as an automotive service advisor in a dealership environment.
• CDK experience preferred.
• Candidate must multitask and work well in a fast-paced team.
• Strong interpersonal communication and a focus on customer satisfaction.
• Proficiency with basic computer tasks and digital service systems.
• Commitment to meeting service targets and delivering a great client experience.

Responsibilities

• Greet customers and establish rapport.
• Document vehicle concerns and service needs accurately.
• Recommend maintenance based on inspections and guidelines.
• Explain services, timelines, and estimates clearly.
• Prepare and manage repair orders in dealership systems.
• Coordinate with technicians to ensure efficient workflow.
• Communicate repair progress and updates to customers.
• Ensure work completion meets customer expectations before delivery.
• Upsell appropriate products and services when suitable.
• Handle customer concerns with professionalism and urgency.
• Stay updated on brand service standards and warranty processes.

Skills

Automotive Service Advisor Experience

CDK Experience Preferred

Ability to Multitask

Team Player

Positive & Friendly Attitude

Interpersonal Communication Skills

Basic Computer Skills

Strong Desire to Provide an Excellent客

Ability to Achieve Targeted Goals

High School Diploma or Equivalent

Valid Driver’s License

Education

High School Diploma or Equivalent

Job description

Group 1 Chrysler Dodge Jeep Ram Rockwall is seeking an Automotive Service Advisor to be the primary liaison between customers and the service team. You will document concerns, explain repairs, and coordinate with technicians to ensure timely, accurate service.

Gain satisfaction from helping clients with maintenance plans, while meeting dealership targets in a fast-paced environment and maintaining a strong customer experience. Must have a valid driver's license and a high school diploma.