Automotive Service Advisor: Expert Customer Care & Diagnostics

Group 1 Automotive; Rockwall (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Group 1 Chrysler Dodge Jeep Ram Rockwall is seeking a Service Advisor to serve as the primary contact between customers and the service department. The role centers on delivering exceptional customer service, documenting vehicle concerns, and coordinating efficient repairs in a fast-paced dealership setting.

Responsibilities include advising on maintenance, providing clear cost estimates, and managing repair orders while collaborating with technicians to uphold service standards and customer

Qualifications

• Automotive service advisor experience required or preferred.
• CDK experience preferred.
• Ability to multitask in a fast-paced environment.
• Strong communication and customer service skills.
• Basic computer literacy and willingness to learn dealership software.

Responsibilities

• Greet customers and establish rapport.
• Document service needs and concerns.
• Suggest maintenance and repair services per inspection results.
• Explain services, timelines, and costs clearly.
• Prepare and manage repair orders in dealership systems.
• Coordinate with technicians to maintain workflow and timely completions.
• Provide updates to customers on progress and status.
• Ensure customer satisfaction at delivery and upsell appropriately.
• Handle concerns or complaints professionally.
• Maintain knowledge of brand service standards and warranty processes.

Skills

Automotive service experience

CDK experience

Multitasking

Team player

Interpersonal communication

Basic computer skills

Customer service orientation

Goal oriented

Education

High school diploma or equivalent

Tools

CDK

Job description

Group 1 Chrysler Dodge Jeep Ram Rockwall is seeking a Service Advisor to serve as the primary contact between customers and the service department. The role centers on delivering exceptional customer service, documenting vehicle concerns, and coordinating efficient repairs in a fast-paced dealership setting.

Responsibilities include advising on maintenance, providing clear cost estimates, and managing repair orders while collaborating with technicians to uphold service standards and customer