Automotive Service Advisor: Customer-Driven Diagnostics

Group 1 Automotive; Royse City (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

The Service Advisor at Group 1 Chrysler Dodge Jeep Ram Rockwall serves as the primary contact between customers and the service department. This role focuses on delivering exceptional customer service, communicating vehicle diagnostics, and coordinating timely repairs in a fast-paced automotive dealership environment.

Ideal candidates have Automotive Service Advisor experience, strong multitasking ability, excellent communication skills, and a valid driver’s license.

Qualifications

• Automotive Service Advisor experience required.
• CDK experience preferred.
• Strong multitasking ability and teamwork.
• Excellent interpersonal communication.
• Proficient with basic computer skills.
• Desire to provide an exceptional client experience.
• Able to achieve targeted goals.
• Valid driver’s license required.
• High school diploma or equivalent.

Responsibilities

• Greet customers promptly and professionally, building rapport.
• Discuss vehicle concerns and document service needs accurately.
• Recommend maintenance based on inspections and guidelines.
• Explain services, timelines, and costs clearly.
• Prepare and manage repair orders in dealership systems.
• Coordinate with technicians for efficient repairs.
• Provide progress updates to customers.
• Ensure customer satisfaction before vehicle delivery.
• Upsell additional products and services when appropriate.
• Handle concerns professionally and urgently.
• Maintain knowledge of service standards and warranties.
• Follow company policies and safety procedures.

Skills

Automotive Service Advisor Experience

Ability to Multitask

Team Player

Interpersonal Communication Skills

Basic Computer Skills

Strong Desire to Provide an Exceptiona

Ability to Achieve Targeted Goals

Must have a Valid Driver’s License

Education

High School Diploma or Equivalent

Tools

CDK Experience

Job description

The Service Advisor at Group 1 Chrysler Dodge Jeep Ram Rockwall serves as the primary contact between customers and the service department. This role focuses on delivering exceptional customer service, communicating vehicle diagnostics, and coordinating timely repairs in a fast-paced automotive dealership environment.

Ideal candidates have Automotive Service Advisor experience, strong multitasking ability, excellent communication skills, and a valid driver’s license.