Automotive Service Advisor - Group 1 CJR Rockwall

Group 1 Automotive; Rockwall (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Group 1 Chrysler Dodge Jeep Ram Rockwall is seeking a Service Advisor to serve as the primary contact between customers and the service department. The role centers on delivering exceptional customer service, documenting vehicle concerns, and coordinating efficient repairs in a fast-paced dealership setting.

Responsibilities include advising on maintenance, providing clear cost estimates, and managing repair orders while collaborating with technicians to uphold service standards and customer

Qualifications

• Automotive service advisor experience required or preferred.
• CDK experience preferred.
• Ability to multitask in a fast-paced environment.
• Strong communication and customer service skills.
• Basic computer literacy and willingness to learn dealership software.

Responsibilities

• Greet customers and establish rapport.
• Document service needs and concerns.
• Suggest maintenance and repair services per inspection results.
• Explain services, timelines, and costs clearly.
• Prepare and manage repair orders in dealership systems.
• Coordinate with technicians to maintain workflow and timely completions.
• Provide updates to customers on progress and status.
• Ensure customer satisfaction at delivery and upsell appropriately.
• Handle concerns or complaints professionally.
• Maintain knowledge of brand service standards and warranty processes.

Skills

Automotive service experience

CDK experience

Multitasking

Team player

Interpersonal communication

Basic computer skills

Customer service orientation

Goal oriented

Education

High school diploma or equivalent

Tools

CDK

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

The Service Advisor at Group 1 Chrysler Dodge Jeep Ram Rockwall serves as the primary point of contact between customers and the service department. This role is responsible for delivering exceptional customer service, ensuring accurate vehicle diagnostics communication, and coordinating timely and efficient repairs. The Service Advisor plays a key role in maintaining customer satisfaction, retention, and driving service department revenue within a fast-paced automotive dealership environment.

Responsibilities

• Greet customers promptly and professionally, establishing strong rapport and trust
• Consult with customers to understand vehicle concerns and document service needs accurately
• Recommend maintenance and repair services based on vehicle inspection results and manufacturer guidelines
• Provide clear explanations of recommended services, timelines, and cost estimates
• Prepare and manage repair orders in dealership systems
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs
• Monitor repair progress and proactively communicate updates to customers
• Ensure all work is completed to customer satisfaction before vehicle delivery
• Upsell additional products and services when appropriate
• Handle customer concerns or complaints with professionalism and urgency
• Maintain knowledge of Chrysler, Dodge, Jeep, and Ram service standards and warranty processes
• Follow all company policies, safety guidelines, and manufacturer procedures

Qualifications

• Automotive Service Advisor Experience
• CDK Experience Preferred
• Ability to Multitask a Must
• Team Player is a Necessity
• Positive & Friendly Attitude
• Interpersonal Communication Skills
• Basic Computer Skills
• Strong Desire to Provide an Exceptional Client Experience
• Ability to Achieve Targeted Goals
• High School Diploma or Equivalent
• Must have a Valid Driver’s License

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.