Dutch Speaking Customer Success Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 extra salaries per year

Fully Paid Relocation Package

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie is excited to announce a Dutch-speaking Customer Success Specialist role. You will be the main point of contact for Dutch-speaking clients, delivering exceptional support via phone, email, and chat.

Your focus will be on ensuring client satisfaction and maximizing the value of our solutions. The ideal candidate brings experience in customer service or customer success, outstanding communication, and a proactive problem-solving mindset.

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service or customer success roles is strongly preferred.
• Excellent communication skills with a focus on customer satisfaction.
• Strong problem-solving skills and a proactive approach to customer issues.
• Highly organized with strong attention to detail.
• Familiarity with CRM software and standard office tools.
• A positive attitude and a true passion for supporting customer success.

Responsibilities

• Act as the main point of contact for Dutch-speaking customers, providing outstanding support through phone, email, and chat.
• Respond quickly and accurately to customer inquiries about our products and services.
• Develop strong relationships with clients to understand their needs and maximize the benefits of our solutions.
• Address and resolve customer complaints efficiently to ensure a positive experience.
• Document all customer interactions and feedback in the CRM system for continual improvement.
• Collaborate with internal teams to identify upselling opportunities and enhance customer engagement.
• Stay up-to-date on product updates and industry trends to offer knowledgeable support to clients.

Skills

Dutch language

English language

Customer service

Customer success

Communication skills

Problem solving

Organizational skills

CRM software

Positive attitude

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an opportunity for a Dutch Speaking Customer Success Specialist. This role is an excellent fit for individuals who are passionate about delivering exceptional customer service and are eager to help our Dutch-speaking clients achieve their goals!

Responsibilities

• Act as the main point of contact for Dutch-speaking customers, providing outstanding support through phone, email, and chat.
• Respond quickly and accurately to customer inquiries about our products and services.
• Develop strong relationships with clients to understand their needs and maximize the benefits of our solutions.
• Address and resolve customer complaints efficiently to ensure a positive experience.
• Document all customer interactions and feedback in the CRM system for continual improvement.
• Collaborate with internal teams to identify upselling opportunities and enhance customer engagement.
• Stay up-to-date on product updates and industry trends to offer knowledgeable support to clients.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service or customer success roles is strongly preferred.
• Excellent communication skills with a focus on customer satisfaction.
• Strong problem-solving skills and a proactive approach to customer issues.
• Highly organized with strong attention to detail.
• Familiarity with CRM software and standard office tools.
• A positive attitude and a true passion for supporting customer success.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks