Dutch Speaking Customer Service for Retail industry -Remote in Greece

Employers from Greece; United States; Remote; USD 38,000 - 58,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid培训

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他per

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking Customer Service Representative for our retail client. You will assist Dutch-speaking customers via phone, email, and chat, handling inquiries about products, orders, and returns.

You will document interactions, collaborate with internal teams, stay updated on promotions, and aim to deliver a positive shopping experience. Fluency in Dutch and English, strong communication, and a customer-first mindset are essential.

Qualifications

• Fluency in Dutch and English (written and spoken).
• Experience in customer service, preferably in retail.
• Strong communication and interpersonal skills.
• Ability to handle complaints and solve problems.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat.
• Assist customers with inquiries about products, orders, and returns while maintaining a positive shopping experience.
• Resolve customer complaints and issues professionally to ensure satisfaction and loyalty.
• Collaborate with internal teams to efficiently handle requests and provide timely solutions.
• Maintain up-to-date knowledge of products, promotions, and store policies to assist customers accurately.
• Document all customer interactions to improve service quality and processes.
• Contribute to team goals and continuous improvement in service delivery.

Skills

Dutch language

English language

Customer service

Communication skills

Interpersonal skills

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opportunity for a Dutch Speaking Customer Service Representative in the Retail Industry. This position is perfect for passionate individuals who enjoy helping customers and are eager to work in a dynamic retail environment.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries related to products, orders, and returns while maintaining a positive shopping experience.
• Resolve customer complaints and issues in a professional manner, ensuring satisfaction and loyalty.
• Collaborate with internal teams to efficiently handle customer requests and provide timely solutions.
• Maintain up-to-date knowledge of product offerings, promotions, and store policies to assist customers accurately.
• Document all customer interactions to enhance service quality and streamline processes.
• Contribute to team goals and strive for continuous improvement in service delivery.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in the retail sector.
• Strong communication and interpersonal skills.
• Ability to handle complaints effectively and demonstrate problem-solving skills.
• Familiarity with customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Eager to learn and adapt in a fast-paced retail environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks